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Contact Us | Ateliersora
We would love to hear from you. Whether you have questions about our handcrafted lighting collections, need assistance with an order, or want to explore a business collaboration, our team is here to help.
Ateliersora believes every customer deserves thoughtful service, clear communication, and a beautiful shopping experience.
01. How Can We Help?
Our customer care team provides support for product information, orders, shipping questions, returns, and general inquiries.
Customer Support
For questions about products, orders, or after-sales service:
service@ateliersora.store
Order Assistance
Need help with an existing order? Please include your order number so our team can quickly assist you.
Business & Wholesale
For interior designers, boutiques, hospitality projects, and wholesale inquiries, please contact our team with your requirements.
Response Time
We usually respond within 1-2 business days. During holidays or busy seasons, response times may be slightly longer.
Send Us A Message
02. Designed With Care, Supported With Care
Ateliersora creates handcrafted lighting inspired by timeless beauty, traditional craftsmanship, and meaningful living spaces.
Our relationship with customers does not end after purchase. We are committed to providing helpful communication from your first question to the moment your lamp becomes part of your home.
Every message is reviewed carefully because we believe great products deserve great service.
Product Questions
Need dimensions, material details, installation information, or styling advice? Our team can provide detailed product guidance.
Order Support
We can assist with order updates, shipping information, address changes, and general order questions.
Interior Projects
Interior designers and businesses are welcome to contact us for project support and special requirements.
03. Create Beautiful Spaces Together
Whether you are decorating a personal retreat, refreshing a room, or planning a larger interior project, Ateliersora is ready to support your vision.
Our lighting pieces are created to bring warmth, character, and emotion into meaningful spaces around the world.
Frequently Asked Questions
How quickly will I receive a reply?
Our team normally responds within 1-2 business days.
Can I ask about product customization?
Yes. Please contact us with your requirements and our team will review available options.
Do you work with designers or businesses?
Yes. We welcome interior designers, boutiques, and hospitality projects.
Where can I contact Ateliersora?
Email us at: service@ateliersora.store
We Are Here To Help
Have a question? Send us a message and our team will get back to you.
service@ateliersora.store