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Privacy Policy | Ateliersora
Ateliersora values your trust and respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, purchase our products, or communicate with our team.
We believe privacy is an important part of creating a safe and thoughtful shopping experience.
01. Information We Collect
When you shop with Ateliersora, we collect information that allows us to process your order, provide customer support, and improve your experience.
The information we collect may include your name, email address, shipping address, billing details, phone number, order history, communication records, and website activity information.
Personal Information
Information provided during checkout or account creation, including contact details and delivery information.
Order Information
Details about purchased products, transactions, returns, and customer service requests.
Device Information
Technical information such as browser type, IP address, device data, and website interaction records.
Communication Information
Messages, feedback, and inquiries shared with our customer service team.
"Creating beautiful spaces begins with trust. We are committed to protecting the information that allows us to serve our customers better."
02. How We Use Your Information
We use your information to provide reliable services and improve your shopping experience.
Order Processing
To confirm purchases, arrange shipping, provide tracking information, and complete transactions.
Customer Support
To respond to questions, assist with orders, and provide after-sales service.
Website Improvement
To understand customer preferences and improve website experience, products, and services.
03. Cookies & Tracking Technologies
Ateliersora uses cookies and similar technologies to provide essential website functions, remember preferences, analyze website performance, and improve customer experience.
You can adjust your browser settings to manage cookies. However, disabling certain cookies may affect website functionality.
04. Payment Security
Payments are securely processed through trusted third-party payment providers. Ateliersora does not store complete payment card details.
05. Your Privacy Rights
Depending on applicable privacy laws, you may have rights to request access, correction, deletion, or restriction of your personal information.
If you would like to make a privacy-related request, please contact our team and we will respond according to applicable regulations.
06. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Questions About Privacy?
Our team is happy to help with any privacy concerns.
Email: service@ateliersora.store