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Frequently Asked Questions | Ateliersora
Find answers to common questions about our handcrafted lighting, orders, shipping, materials, care instructions, and customer service.
If you cannot find the answer you need, our team is always happy to help.
Product Questions
What makes Ateliersora lamps different from ordinary lighting?
Ateliersora lamps combine artistic design, handcrafted details, premium materials, and emotional atmosphere. Each piece is designed to be both functional lighting and a decorative element for your home.
Are Ateliersora lamps handmade?
Many of our lamps include handcrafted elements such as embroidery, fabric work, brass finishing, and detailed assembly. Small variations are natural characteristics of handmade products.
What interior styles match Ateliersora lighting?
Our designs work beautifully with modern, vintage, Japanese-inspired, Chinese aesthetic, French romantic, minimalist, and elegant home styles.
Where can I place the lamps?
Our lamps are suitable for bedrooms, living rooms, tea rooms, studies, reading corners, entryways, boutiques, hotels, and creative spaces.
Do you offer different lamp sizes?
Yes. Product dimensions vary by design. Please check each product page for detailed measurements.
Materials & Quality
What materials are used in Ateliersora lamps?
Our collections may include brass, walnut wood, embroidered fabrics, textiles, metal structures, and carefully selected decorative materials.
Will handmade products have slight differences?
Yes. Handmade craftsmanship means each piece has subtle variations in texture, color, and details, making every lamp unique.
How do you ensure product quality?
Every product is carefully inspected before shipping to ensure appearance, structure, and functionality meet our standards.
Are materials safe and durable?
We carefully select reliable materials designed for long-term use and comfortable home environments.
Designed With Care For Beautiful Spaces
Every Ateliersora piece is created with attention to details that make your home feel warmer, calmer, and more personal.
From material selection to final packaging, we focus on creating a beautiful experience from beginning to end.
Orders & Payment
How do I place an order?
Simply select your favorite product, add it to your cart, and complete checkout with your preferred payment method.
Can I change my order after placing it?
Please contact us as soon as possible. Changes may be possible before your order enters processing.
What payment methods do you accept?
We accept secure payment methods available through Shopify checkout.
Can I order a gift?
Yes. Ateliersora lighting makes thoughtful gifts for housewarming, birthdays, weddings, and special occasions.
Shipping Questions
How long does shipping take?
Processing time and delivery time depend on product availability, destination, and shipping method.
Do you ship internationally?
Yes. We ship Ateliersora products to customers worldwide.
Will I receive tracking information?
Yes. Tracking details will be provided after your order ships.
What happens if my package is delayed?
Shipping delays can occasionally occur due to carriers, weather, customs, or other circumstances. Contact us if your shipment has unexpected delays.
Returns & Care
Can I return my order?
Yes. Returns are accepted according to our Return Policy requirements.
How should I clean my lamp?
We recommend gentle cleaning with a soft dry cloth. Avoid harsh chemicals or excessive moisture.
How do I maintain the fabric lampshade?
Keep fabric surfaces away from excessive humidity and clean gently to preserve the embroidery and texture.
Wholesale & Business
Do you offer wholesale?
Yes. We welcome boutique stores, interior designers, hotels, and business partners.
Can designers request project support?
Yes. Contact our team with your project details and requirements.
Do you offer bulk orders?
Bulk order options depend on product type and availability.
Still Have Questions?
Our Ateliersora team is ready to assist you.
Email: service@ateliersora.store