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Shipping Policy | Ateliersora
Ateliersora carefully prepares every order to ensure your handcrafted lighting arrives safely and beautifully. Because many of our products include delicate embroidery, artisan details, and premium materials, each package receives careful preparation before shipment.
This Shipping Policy explains our processing times, delivery options, tracking information, and important shipping details.
Processing Days
Orders are carefully prepared and inspected before shipping.
Shipping Available
We deliver Ateliersora designs to customers around the world.
Secure Packaging
Every item is protected with careful packaging methods.
Shipping Journey
Order Confirmation
After your order is placed, our team carefully reviews product details, payment information, and shipping address to prepare your package.
Handcrafted Preparation
Many Ateliersora products require careful handling before shipment. Our team checks craftsmanship details, finishes, and product condition to ensure every piece meets our standards.
Protective Packaging
Lighting products require special protection. Each lamp is packaged with appropriate materials to reduce movement and protect delicate components during transportation.
Shipment & Tracking
Once your order ships, tracking information will be provided so you can follow your package journey.
01. Processing Time
Most orders are processed within 1-5 business days.
Handcrafted or special-order items may require additional preparation time because each piece receives individual attention before leaving our studio.
During holidays, promotional periods, or high-volume seasons, processing times may be slightly extended.
International Shipping
We proudly offer international shipping. Delivery times may vary depending on destination, local carriers, customs procedures, and regional conditions.
Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order. Ateliersora is not responsible for delays caused by incorrect address information.
Lost Or Delayed Packages
If your package experiences unusual delays, please contact us. We will assist in checking shipment information with the carrier.
Shipping FAQ
How can I track my order?
Once your order ships, tracking information will be sent to your email. Please allow some time for carrier updates after shipment.
Can I change my shipping address?
Please contact us as soon as possible if you need to update your address. Once an order has shipped, changes may not be possible.
Do you ship internationally?
Yes. Ateliersora ships internationally. Delivery times depend on the destination country and local shipping conditions.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the package and product. Our team will review the situation and provide assistance.
Need Shipping Assistance?
Our support team is here to help.
Email: service@ateliersora.store